Shipping policy
SHIPPING POLICY
Last updated: September 19, 2026
PROCESSING AND DISPATCH
Orders are processed and dispatched within 1–3 business days after purchase. Many orders are dispatched sooner, but please allow up to 3 business days during busy periods.
Orders placed on weekends or public holidays begin processing on the next business day.
You will receive an order confirmation by email after completing your purchase. A second email containing your tracking information will be sent once your order has been dispatched.
DELIVERY TIME
Standard delivery typically takes 6–15 business days after dispatch, depending on the destination.
The estimated total time from purchase to delivery is therefore approximately 7–18 business days, including order processing.
Delivery times are estimates and not guaranteed. Customs procedures, carrier delays, public holidays, severe weather, remote locations and periods of high demand may affect delivery.
FREE WORLDWIDE SHIPPING
EDWARD HALE offers free standard shipping worldwide on every order.
If an optional express or upgraded delivery service is available, its cost will be displayed at checkout before payment is completed.
TRACKING
A tracking link will be sent to your email address as soon as your order has been dispatched.
Please allow up to 72 hours for tracking information to become active on the carrier’s website.
If you have not received tracking information within 5 business days of placing your order, contact:
support@edwardhaleheadwear.com
Please include your order number and the email address used during checkout.
SHIPPING DESTINATIONS
We ship to countries worldwide.
Delivery to remote islands, territories or locations with limited carrier coverage may require additional time.
In rare cases, we may be unable to deliver to a particular address. If this happens, we will contact you and issue a full refund if an alternative delivery arrangement cannot be made.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
Unless expressly stated as included during checkout, these charges are not included in the product price and are the responsibility of the recipient.
EDWARD HALE does not determine or control customs charges. For further information, contact the customs authority in your country before placing an order.
If a parcel is refused because customs charges were not paid, any return-to-sender fees, customs charges or other non-refundable costs incurred may be deducted from the refund where permitted by law.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your name, delivery address and postal code carefully before completing your order.
Once a parcel has been dispatched, we cannot guarantee that the delivery address can be changed or that the carrier will be able to redirect it.
If an order is returned because the address provided during checkout was incorrect or incomplete, we will contact you.
Additional shipping costs may apply if you request that the order be sent again.
FAILED DELIVERY AND UNCLAIMED PARCELS
The customer is responsible for monitoring tracking updates and following any instructions provided by the carrier.
If delivery cannot be completed, the carrier may hold the parcel at a local facility or collection point.
Parcels that are not collected within the carrier’s stated period may be returned to us.
Additional shipping costs may apply if you request reshipment of an unclaimed or refused parcel.
DELAYED ORDERS
If tracking has not updated for an extended period or your order has not arrived within 25 business days of dispatch, contact:
support@edwardhaleheadwear.com
Please include your order number.
We will open an investigation with the shipping carrier.
Carrier investigations may require additional time, and we will keep you informed of any relevant updates.
LOST PARCELS
If the carrier confirms that a parcel has been lost in transit, EDWARD HALE will offer either:
- A replacement, subject to remaining stock; or
- A full refund to the original payment method.
Because products in our Final Closing Sale are available in limited quantities and will not be restocked, a replacement cannot always be guaranteed.
DAMAGED PARCELS OR PRODUCTS
Please inspect your parcel as soon as it arrives.
If the packaging is visibly damaged, take photographs before opening it whenever possible.
If the product inside is damaged, defective or incorrect, contact:
support@edwardhaleheadwear.com
within 14 days of delivery.
Please include:
- Your order number
- Clear photographs of the parcel
- The shipping label
- The packaging
- The affected product
Once the issue has been confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Reporting a problem within 14 days helps us investigate it promptly but does not limit any mandatory rights you may have under applicable consumer law.
FINAL CLOSING SALE
EDWARD HALE is currently presenting its final collection.
No restocks or second releases are planned.
Orders placed during our Final Closing Sale remain fully supported by our shipping, returns, refunds and customer care policies.
Because remaining quantities are limited, replacement products, colours or sizes may not always be available.
RISK DURING DELIVERY
EDWARD HALE remains responsible for loss or damage while an order is being transported by a carrier selected or offered by us.
Risk passes to the customer when the order is physically delivered to the customer or to another person designated by the customer, except where the customer independently arranged a carrier that was not offered by EDWARD HALE.
EU CONSUMER RIGHTS
For customers in the European Union, nothing in this policy limits mandatory consumer rights relating to delivery, loss, damage, cancellation, refunds or product conformity.
Where applicable, goods must be delivered within the agreed timeframe or within the period required by consumer law.
CUSTOMER CARE CONTINUES
Although EDWARD HALE is closing, our commitment to customers remains.
Our customer care team will continue to support orders placed during our Final Closing Sale in accordance with our published policies.
CONTACT
EDWARD HALE
Operated by SICLOPAY LTD
Company registration number: HE 472015
Email:
support@edwardhaleheadwear.com
Website:
edwardhaleheadwear.com
Support hours:
Monday to Friday, 9:00–18:00 CET
Response time:
Within 24–48 hours