Refund policy
REFUND & RETURN POLICY
Last updated: September 19, 2026
30-DAY RETURNS & EXCHANGES
EDWARD HALE accepts return and exchange requests made within 30 days of delivery.
To qualify for a return or exchange, the item must be unworn, unused, unaltered and in its original condition. All original packaging, tags, cards and accessories supplied with the product must be included.
Please handle and try on your cap carefully. Items showing visible wear, stains, odours, damage, deformation, excessive creasing or other signs of use after delivery cannot be accepted.
FINAL CLOSING SALE
Items purchased during the EDWARD HALE Final Closing Sale remain eligible for return or exchange within 30 days of delivery.
The reduced sale price does not change the return conditions described in this policy.
Because this is our final closing sale with no planned restocks or second release, exchanges are subject to remaining style, colour and size availability and cannot be guaranteed.
HOW TO START A RETURN
Before sending anything back, email:
support@edwardhaleheadwear.com
Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- Photographs, if the item arrived damaged, defective or incorrect
We aim to respond within 24–48 hours with return instructions and the correct return address.
Returns sent without prior authorisation, or sent to an address other than the one provided by our customer care team, may not be accepted.
RETURN SHIPPING
Return shipping costs are the customer’s responsibility, except when the item received is damaged, defective or incorrect, or where applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping proof of postage.
EDWARD HALE cannot issue a refund for a return that does not reach the designated return address.
Original shipping charges, if any, are non-refundable unless required by applicable law.
EXCHANGES
Exchanges may be requested within 30 days of delivery and are subject to product, colour and size availability.
As EDWARD HALE is currently offering its final collection, restocks are not planned.
If your preferred replacement is unavailable, you may choose an available alternative or receive a refund to your original payment method, subject to the conditions of this policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective or different from what you ordered, contact:
support@edwardhaleheadwear.com
within 30 days of delivery.
Please include clear photographs of the item, packaging and shipping label.
Once the issue has been confirmed, EDWARD HALE will arrange an appropriate replacement or refund at no additional return-shipping cost to you.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
REFUNDS
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, subject to applicable consumer law.
Your bank, card issuer or payment provider may require additional time to process and display the funds.
If more than 15 business days have passed since your refund was approved, please contact:
support@edwardhaleheadwear.com
CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
support@edwardhaleheadwear.com
Orders may be cancelled for a full refund if the request is received before the order has been processed or dispatched.
Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible and the standard return process will apply.
EU RIGHT OF WITHDRAWAL
Customers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of delivery without providing a reason.
EDWARD HALE provides a 30-day return period under this Refund & Return Policy, which is longer than the standard 14-day withdrawal period.
After notifying us of a withdrawal or return, the customer must return the goods in accordance with the instructions provided and applicable law.
This right also applies to sale items unless a specific statutory exception applies.
Nothing in this policy limits any mandatory consumer rights, including rights relating to faulty, defective or non-conforming goods.
NON-RETURNABLE ITEMS
We cannot accept:
- Items showing signs of wear or use
- Items with stains, odours or visible damage
- Caps that have been crushed, permanently misshaped or damaged after delivery
- Items damaged through misuse, neglect or improper care
- Items that have been altered or repaired without authorisation
- Items returned without their original packaging, tags or included accessories
- Returns requested outside the applicable return period, except where required by law
FINAL COLLECTION AVAILABILITY
EDWARD HALE is currently presenting its final collection.
No restocks or second releases are planned.
Because quantities are limited, we cannot guarantee that the same style, colour or size will remain available while an exchange is being processed.
This does not affect your rights to an eligible return or refund under this policy or applicable consumer law.
CUSTOMER CARE CONTINUES
Although EDWARD HALE is closing, our commitment to existing customers remains.
Orders placed during our Final Closing Sale continue to be supported by our published shipping, returns, refund and customer care policies.
CONTACT
EDWARD HALE Customer Care
support@edwardhaleheadwear.com
Customer support hours:
Monday to Friday, 9:00–18:00 CET
Response time:
Within 24–48 hours